Refund policy

Returns

We hope you love your by yc. piece. If for any reason it's not quite right, we're here to help.

Change of Mind

We offer returns for store credit on full-priced items within 7 days of delivery.

To be eligible, items must be:

Unworn and in original condition
Returned in original packaging
Accompanied by proof of purchase

Please note:

Earrings cannot be returned for hygiene reasons unless faulty
Sale items are final sale and cannot be returned
Shipping costs are non-refundable
Return shipping costs are the responsibility of the customer unless the item is faulty

Faulty or Incorrect Items

We take great care in crafting and quality-checking every piece. If you believe your item is faulty, please contact us within 7 days of receiving your order.

Under Australian Consumer Law, you are entitled to a refund, replacement or repair if a product has a major failure.

Faults do not include:

General wear and tear
Tarnishing due to exposure to water, perfume or chemicals
Scratches or damage caused by misuse
Natural fading of metals over time

Order Cancellation

Please be aware that orders are unable to be cancelled or changed once they have been placed.

How to Request a Return

Email us at returns@byyc.com.au with:

Your order number
A brief description of the reason for return
Clear photos (if faulty)

If your return is approved, we'll provide return instructions. We highly recommend insuring your package and obtaining a tracking number, as by yc. is not responsible for packages lost in transit back to our studio.

by yc. reserves the right to deny a return that does not meet our returns policy. Items that do not meet our return requirements upon inspection will be sent back to the customer at the customer's expense.