Warranty

At by yc., every piece is thoughtfully designed and carefully crafted. We stand by the quality of our jewellery and proudly offer a 24-month manufacturing warranty from the date of purchase.

What’s Covered

Our warranty covers:

• Manufacturing defects
• Faulty clasps or closures
• Structural faults not caused by wear or misuse

If your item is deemed faulty, we will:

• Repair the piece, or
• Replace it with the same item (subject to availability), or
• Offer a store credit where appropriate.

Beyond warranty, we offer lifetime repair services where possible (fees apply).

What’s Not Covered

Our warranty does not cover:

• General wear and tear
• Tarnishing due to exposure to water, perfumes, lotions, chemicals, or failure to follow care instructions
• Scratches, bent bands, broken chains, or damage caused by misuse, impact, or accidental damage
• Lost or stolen items
• Damage caused by third-party repairs or modifications
• Resizing or alterations outside of our complimentary resizing policy
• Change of mind
• Stretched or misshapen chains unless assessed as a manufacturing fault
• Events beyond our control such as natural disasters, civil unrest, or similar circumstances

Please note: Ring resizing is not considered a manufacturing fault and is handled separately under our Ring Resizing Policy. We offer one complimentary ring resizing within 30 days of receiving your order where resizing is assessed as possible by our jewellers.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

How to Make a Claim

Email us at returns@byyc.com.au with:

• Your order number
• Clear photos of the item
• A description of the issue

We aim to respond within 2–3 business days.

Paid Repairs & Post-Warranty Support

If your jewellery:

• Falls outside the 24-month warranty window,
• Requires resizing outside of our complimentary resizing policy,
• Requires additional resizing,
• Shows signs of general wear, damage, or impact,

it will be treated as a paid repair or service. Our expert jewellers will assess the item and provide a quote before any work commences.

Please note:

• Not all items are repairable
• Fees will vary by issue, materials, and craftsmanship
• We may offer recycling options for non-repairable items as part of our sustainability program

6-Month Warranty for Paid Repairs

All paid repairs completed through the by yc. workshop are covered for 6 months from the date of repair. This covers any fault directly related to the repair work carried out.

Not covered under this warranty:

• New damage unrelated to the original repair
• Wear and tear
• Improper storage or handling
• Third-party alterations or repairs
• Failure to follow care instructions

Overseas Clients

If you purchased your piece in Australia or NZ and are now living overseas, we kindly ask that any items needing warranty service be sent back to our Australian or NZ studio at your cost. Any replacement or repaired pieces will be returned to an Australian or NZ address by default; we can also send them to your international address, though please note this would be at an additional cost.

Additional Terms

If a fault isn’t deemed as a major manufacturing fault within the 24 month warranty but can’t be repaired due to production changes, a store credit for the original purchase value may be issued.

Earrings sold as a pair must be returned as a pair. If only one is returned, a full credit will not be able to be issued unless both are returned.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A manufacturing fault refers to a defect in materials or workmanship that occurs under normal use, excluding damage caused by wear, impact, or improper care.

Sterling Silver Warranty

Our sterling silver pieces are covered under the same two-year warranty ensuring peace of mind for any manufacturing issues. Please note that tarnishing and general wear and tear are not considered manufacturing faults and are not covered under warranty.

Sterling silver naturally changes over time, with its finish gently evolving based on your unique skin chemistry, how often you wear it, and how it’s stored. The beauty of silver is that it loves to be worn - your skin’s natural oils can actually help slow tarnishing and keep your jewellery glowing. We recommend giving your silver a gentle polish with a soft cloth to maintain its shine.

Gold Warranty

Our gold pieces are covered under the same two-year warranty, providing peace of mind for any manufacturing issues. Please note that general wear and tear, including surface scratches, changes in finish, or marks from everyday wear, are not considered manufacturing faults and are not covered under warranty.

Gold naturally develops character over time, with its finish evolving based on how often it is worn, your lifestyle, and how it is cared for. Higher carat gold contains a greater percentage of pure gold, making it naturally softer and more malleable. This allows the metal to develop a beautiful patina over time, but may also mean it is more susceptible to surface marks or subtle changes from everyday wear.

We recommend avoiding exposure to harsh chemicals, perfumes, and lotions, and storing your jewellery carefully when not being worn to help maintain its beauty. For further guidance on caring for your piece, explore our Care Guide.