Shipping
LAUNCH ORDER PROMOTION:
FREE WORLDWIDE SHIPPING ON ALL PREORDERS. Please allow 3-6 weeks for manufacturing and postal turnaround. Expected shipping between July 21st to August 8th.
Orders are shipped from our creative studio in Brisbane, Australia, typically within 1–2 business days from purchase (excluding styles on pre-order).
During peak sale periods and new product launches, additional time may be needed to process and pack orders due to increased volume.
Australia
- Standard Post (usually 3–10 days) — $11 AUD
- Express Post (usually 1–3 days) — $15 AUD
- Free Express Post — Orders over $300 AUD
Shipped with tracking via Australia Post.
Should you miss the attempted delivery of your package, check the tracking via Australia Post to see if it's 'Awaiting Collection' at your local post office. Parcels may be returned to us if a collection is not arranged in a timely manner.
New Zealand
Shipping rate calculated at checkout based on your currency.
- Standard Post (usually 6–15 days) — $13 AUD
- Express Post (usually 2–5 days) — $25 AUD
- Free Shipping (Express Post) — Orders over $300 AUD
Shipped with tracking via Australia Post.
Should you miss the attempted delivery of your package, check the tracking via Aus Post to see if it's 'Awaiting Collection' at your local post office. Parcels may be returned to us if a collection is not arranged in a timely manner.
International
We're pleased to offer international shipping to selected countries. If you experience any issues checking out or would like to enquire about a bespoke order, please don't hesitate to get in touch at hello@byyc.com.au - we'd love to help.
Shipping rate calculated at checkout based on your currency.
- Standard Post (usually 14–28 days) — $25 AUD
- Express Post (usually 4–10 days) — $35 AUD
- Free Shipping (Express Post) — Orders over $500 AUD
Shipped with tracking via your country's national postal service — for example Royal Mail in the UK, or USPS in the United States. Your tracking number will link with your country's national postal service system.
Should you miss the attempted delivery of your package, check the tracking updates to see if it's 'Awaiting Collection' at your local post office. Parcels may be returned to us if a collection is not arranged in a timely manner.
Tracking Your Parcel
Your tracking number and shipping confirmation will be sent automatically via email once your parcel has been dispatched. Please check your spam folder if it does not appear in your inbox.
Import Duties, Taxes & VAT
All local customs, import duties and fees outside of Australia and the United States are to be paid by the recipient of the parcel. Orders cannot be returned to sender and by yc. will never pay these customs charges on your behalf.
If you refuse to pay these charges your parcel may be abandoned, and by yc. will not be held responsible for any loss of funds as a result of this occurrence.
Please check with your government customs authority if additional costs will apply before placing your order, or reach out to us for any further information and assistance — we're here to help!
Orders abandoned due to refusing import fees, duties and taxes will not be refunded.
Parcels Returned to Sender
Items returned-to-sender due to an incorrect shipping address or left uncollected from a post office may be reissued if and when they are received back at our studio by Australia Post, and will incur a reshipment fee. Alternatively, a credit note may be issued for your order, deducting the original shipping fee.
Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office or Customs Authority will not be refunded.
Missing, Stolen or Uncollected Packages
We are unable to refund or replace packages that have been confirmed as delivered, or refused delivery. Please ensure your delivery address is correct and secure during checkout.
Returns
How to begin a return
Please send us a message via our contact form stating your original order number, the item you wish to return, and your reason for return. From here we will then provide you further return instructions.
Returned items must be in their original, brand new and unused condition, including all original packaging.
Customers are responsible for return shipping costs. We highly recommend insuring your package and obtaining a tracking number, as by yc. is not responsible for packages lost in transit back to our studio.
Once we have received your parcel and inspected the returned item(s), by yc. reserves the right to deny a return that does not meet our returns policy. In the event that a return is received at our studio which, upon inspection, does not meet our return requirements, we will send back the item to the customer at the customer's expense.
Order Cancellation
Please be aware that orders are unable to be cancelled or changed once they have been placed.
Non-Conforming Products
Rest assured that we quality check each individual item before packing and sending your orders. However, if you believe you have received an item with a manufacturing fault, please send us a message via our contact page, along with your order number, so we can investigate and discuss your options.
If the item is deemed to have a manufacturing fault, a repair, replacement or refund will be issued promptly. Return shipping costs of items deemed to have manufacturing faults will be covered by by yc.
Please consider and follow the recommended care instructions provided with each order for all by yc. items.
Items deemed damaged due to general wear and tear or customer mistreatment will not be considered for a return. General wear and tear includes: tarnished, faded or scratched gold and silver items, snapped chains or clasps from rough use, scratched or chipped stones, rings bent out of original shape, lost charms, gemstones or earring backs, and earring stems broken off due to over bending.
FAQs
Pre-Order
A pre-order is an order placed for an item which is not currently in stock, however an allocation for stock is available for purchase. When you pre-order an item from by yc. it is reserved exclusively for you. We will start producing the item once you have placed an order. Therefore, pre-order items have a longer estimated delivery date than in-stock items. Please allow 3-6 weeks for manufacturing and postal turnaround.
Your card is charged when the order is placed so your item(s) can be dispatched once available. We do our best to specify on the product page when a pre-order item will ship, but these dates are an estimation and the product can sometimes become available before or slightly after the advised date.
If you have additional 'in stock' products included in the order with your pre-order item, your full order will be shipped together after the arrival date of your pre-ordered item.
It is the customer's responsibility to read and understand these terms and conditions of the pre-order process.